Amazon Connect now offers customers the ability to view status of agent screen recordings in near real time in CloudWatch using Amazon EventBridge. With screen recording, supervisors can identify areas for agent coaching (e.g., non-compliance with business processes) by not only listening to customer calls or reviewing chat transcripts, but also watching agents’ actions while handling a contact (i.e., a voice call, chat and task). Using Amazon EventBridge, customers can see status of each agent screen recording including success/failure, failure codes with description, installed client version, agent web browser version, agent operating system, screen recording start and end times from CloudWatch. Customers can start using Amazon Connect screen recording status tracking by subscribing to Screen Recording Status Changed event type in Amazon EventBridge event bus. Screen recording status tracking is available in all the AWS Regions where Amazon Connect is already available. To learn more about screen recording, please visit the documentation and webpage. For information about screen recording pricing, visit the Amazon Connect pricing page.
Industry Use Cases & Customer Stories
Real-world customer success stories, industry implementations, and business transformation case studies using AWS AI/ML services
In this post, we demonstrate how to use cross-account IAM definer roles with AWS Glue Data Catalog views. We show how data owner accounts can create and manage views in a central governance account while maintaining security and control over their data assets.
Today, AWS launches simplified import of CloudTrail Lake data in Amazon CloudWatch, a data management and analytics service that allows you to unify operational, security, and compliance data across your AWS environment and third-party sources. With this launch, you can now import your historical CloudTrail Lake data into CloudWatch with a few steps enabling you to easily consolidate operational, security, and compliance data in one place. In CloudWatch, you simply specify the CloudTrail Lake event data store (EDS), and the date range to initiate import of your CloudTrail data. Simplified import of CloudTrail Lake data is supported via the AWS console, CLI, and SDK. While simplified import of CloudTrail Lake data is available at no additional cost, you incur CloudWatch fees based on custom logs pricing. To learn more about simplified import of CloudTrail Lake data and supported AWS regions, visit the Amazon CloudWatch documentation.
In this post, we demonstrate how Kiro CLI and the MSK MCP server can streamline your Kafka management. Through practical examples and demonstrations, we show you how to use these tools to perform common administrative tasks efficiently while maintaining robust security and reliability.
In this post, we demonstrate how to implement Apache Spark Connect on Amazon EMR on Amazon Elastic Compute Cloud (Amazon EC2) to build decoupled data processing applications. We show how to set up and configure Spark Connect securely, so you can develop and test Spark applications locally while executing them on remote Amazon EMR clusters.
In this post, we discuss how Taxbit partnered with Amazon Web Services (AWS) to streamline their crypto tax analytics solution using Amazon S3 Tables, achieving 82% cost savings and five times faster processing times.
With Kinesis Data Firehose, customers can use a fully managed, reliable, and scalable data streaming solution to Splunk. In this post, we tell you a bit more about the Kinesis Data Firehose and Splunk integration. We also show you how to ingest large amounts of data into Splunk using Kinesis Data Firehose.
BASF Agricultural Solutions combines innovative products and digital tools with practical farmer knowledge. This post explores how Amazon Managed Blockchain can drive a positive change in the agricultural industry by tokenizing food and cotton value chains for traceability, climate action, and circularity.
This post is about AWS SDK for JavaScript v3 announcing end of support for Node.js versions based on Node.js release schedule, and it is not about AWS Lambda. For the latter, refer to the Lambda runtime deprecation policy. In the second week of January 2026, the AWS SDK for JavaScript v3 (JS SDK) will start […]
Have you ever wondered what it is really like to be a woman in tech at one of the world's leading cloud companies? Or maybe you are curious about how diverse perspectives drive innovation beyond the buzzwords? Today, we are providing an insider's perspective on the role of a solutions architect (SA) at Amazon Web Services (AWS). However, this is not a typical corporate success story. We are three women who have navigated challenges, celebrated wins, and found our unique paths in the world of cloud architecture, and we want to share our real stories with you.
In this post, we demonstrate how to utilize AWS Network Firewall to secure an Amazon EVS environment, using a centralized inspection architecture across an EVS cluster, VPCs, on-premises data centers and the internet. We walk through the implementation steps to deploy this architecture using AWS Network Firewall and AWS Transit Gateway.
In this post, we will show how you can use the new portal feature to create customizable portals with enhanced security features in minutes, with APIs from multiple accounts, without managing any infrastructure.